Last updated: September 2026
Viel UK Limited (Company number 17036811), registered in England and Wales, trading as Viel Chat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
We may collect personal information that you voluntarily provide to us when you register for an account, including:
We automatically collect certain information about your use of our service, including:
We use the information we collect to:
Under the General Data Protection Regulation (GDPR), we process your personal data on the following lawful bases:
Where we rely on consent you have the right to withdraw it; where we rely on legitimate interests you have the right to object. See 'Your Rights' below.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
We retain your personal information and conversation data for as long as your account is active or as needed to provide you with our services. You may request deletion of your data at any time, and we will process such requests in accordance with applicable laws.
You have the right to:
You also have the right to lodge a complaint with a data protection supervisory authority in your country (e.g. in the EU/EEA or UK).
You may also contact us at contactus@viel.chat with the subject "Privacy complaint" or "Data protection enquiry" if you have concerns.
We use strictly necessary storage and cookies for authentication, security, session continuity, and preferences. On the website, Microsoft Clarity analytics loads through Google Tag Manager only after analytics consent. The iOS and Android app WebViews do not load Google Tag Manager, Microsoft Clarity, advertising, remarketing, or cross-company tracking tags.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We may provide your personal information to third-party service providers that help us provide you with the Services. Our third-party service providers include:
When you utilize our services that rely on third-party AI technology, we send the necessary input data to their servers to process your request. Each third-party service has its own privacy policy that governs how they handle your data.
You have several choices regarding the use of your personal information on our Services:
We may periodically send you newsletters and promotional communications. When you receive these communications, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the email you receive.
On the website, you can manage available optional cookies through our cookie settings or your browser. The iOS and Android app WebViews automatically use essential settings and keep optional analytics, personalization, advertising, remarketing, and cross-company tracking disabled. Blocking necessary storage in your browser may prevent parts of the Services from working.
Please note that our Services are provided from the United Kingdom. As such, they are governed by the laws of England and Wales. If you use our Services, your personal information will be subject to UK law and processed in the United Kingdom or in other countries where our service providers operate.
When we transfer personal data from the EU/EEA to the UK or other countries, we rely on appropriate safeguards such as the UK adequacy decision (where applicable), the EU-UK adequacy decision, or Standard Contractual Clauses approved by the European Commission.
Our Services are not intended for children under 18 years of age, and you must be at least 18 years old to have our permission to use the Services. We do not knowingly collect, use, or disclose personally identifiable information from children under 18. If you believe that we have collected, used, or disclosed personally identifiable information of a child under the age of 18, please contact us using the contact information below so that we can take appropriate action.
We currently do not support the Do Not Track browser setting or respond to Do Not Track signals. Do Not Track (or DNT) is a preference you can set in your browser to let the websites you visit know that you do not want them collecting certain information about you.
On the website, Microsoft Clarity may collect interaction, diagnostic, page, and masked session-replay data after you give analytics consent. We use it to understand visits, performance, and usability. Google Tag Manager delivers the Clarity tag. Google Tag Manager and Microsoft Clarity do not load in the iOS or Android app WebViews.
We may share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset.
If you have any questions about this Privacy Policy, please contact us at contactus@viel.chat.
Our registered office address is: 11a Front Street, Monkseaton, Whitley Bay, United Kingdom, NE25 8AN.