Last updated: September 2026
By accessing and using Viel Chat, operated by Viel UK Limited (Company number 17036811), registered in England and Wales, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Viel Chat is provided from the United Kingdom. By using our services you acknowledge that they are supplied from the UK and may be subject to UK law and regulations.
Apple’s Standard End User License Agreement (EULA) governs your licence to use the Viel Chat iOS application. These Terms of Service govern your use of the Viel Chat service, including your account and subscription. Nothing in these Terms overrides applicable Apple terms or limits your mandatory rights under applicable consumer law.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use Viel Chat for your personal or internal business purposes. Under this licence you may not:
These restrictions apply to Viel Chat’s software, branding, and website assets, not to your own content or AI-generated responses. You may copy, modify, share, and publicly display your own content and those responses, subject to applicable law, third-party rights, and these Terms. Uses permitted by applicable law or an applicable licence remain permitted.
You are responsible for the content you share through Viel Chat. You agree not to use the service to:
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices. We are committed to protecting your personal information and conversation data.
The materials on Viel Chat are provided on an 'as is' basis. Viel Chat makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall Viel Chat or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Viel Chat, even if Viel Chat or a Viel Chat authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
You must register an account with us in order to use the Services. You agree to provide accurate and complete information in the creation of your account and agree to update this information with any changes. Your account is for your personal use only and you may not authorize others to use your account. You are responsible for ensuring that your access credentials are kept confidential and are not disclosed to any third party, and for all activity that occurs under your account.
You must be 18 years of age or older to use the Services. Users under the age of 18 cannot use or register for the Services.
By submitting, posting or otherwise uploading User Content on or through the Services you give Viel Chat a worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute such User Content for the purpose of enabling Viel Chat to provide you with the Services.
Viel Chat acknowledges and agrees that it obtains no right, title or interest from you under these Terms in or to any User Content that you create, upload, submit, post, transmit, share or display on, or through, the Services, including any intellectual property rights which subsist in that User Content.
You may not engage in any activity that interferes with or disrupts the Services. You may not rent, lease, provide access to or sublicense any elements of the Services to a third party. You may not access the Services in a manner intended to avoid incurring fees or exceeding usage limits. You may not use any robot, spider, site search/retrieval application or other manual or automatic program or device to retrieve, index, "scrape," "data mine" or in any way gather Content from the Services.
You agree that you will not upload, record, publish, post, link to, transmit or distribute User Content, or otherwise utilize the Services in a manner that: advocates, promotes, incites, instructs, informs, assists or otherwise encourages violence or any illegal activities; infringes or violates the copyright, patent, trademark, service mark, trade name, trade secret, or other intellectual property rights of any third party; or violates any law, statute, ordinance, or regulation.
Subject to the Terms, the Services are provided to you without charge up to certain usage limits, and usage in excess of these limits may require purchase of additional resources and the payment of fees. Please see Viel Chat's settings page for more details regarding pricing for the Services.
Subscriptions are billed monthly on a recurring basis. Your payment method will be charged automatically at the start of each billing period.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
Subscriptions purchased in the iOS app are billed through your Apple App Store account, and subscriptions purchased in the Android app are billed through your Google Play account. RevenueCat helps present mobile subscriptions and synchronize entitlements but does not process your payment card. Subscriptions purchased on the web are billed through Stripe. You can manage or cancel through the store or provider used for purchase. Access continues until the end of the paid billing period unless applicable law or that provider’s terms require otherwise.
For iOS purchases, payment is charged to your Apple Account at confirmation. The subscription renews automatically unless canceled at least 24 hours before the end of the current period, and Apple charges the account for renewal within 24 hours before that period ends. Apple handles billing and refund requests for App Store purchases.
For Android purchases, payment is charged to your Google Play account at confirmation. The subscription renews automatically unless canceled before the end of the current period in accordance with Google Play’s terms. Google handles billing and refund requests for Google Play purchases.
If you downgrade to a lower tier, the change takes effect at the end of your current billing period. You keep your current tier features until then.
For web subscriptions billed by Stripe, fees are non-refundable except where required by applicable law, and we do not provide partial-period refunds. Refund eligibility and requests for App Store or Google Play purchases are governed and handled by the applicable store. Canceling mid-cycle normally preserves access until the end of the paid period.
Nothing in these Terms affects any mandatory statutory rights you may have under applicable consumer law.
We may change subscription prices. For subscriptions purchased through the Apple App Store or Google Play, price changes follow that store’s notification and consent requirements. Where your explicit consent is required, continued use alone does not constitute consent, and the higher price will not apply without that consent. For web subscriptions billed through Stripe, we will give you at least 30 days’ notice before a price increase takes effect and obtain consent where required by applicable law. You can cancel through your purchase provider before the change takes effect.
We may update, suspend, or change features of the Services from time to time as the product evolves, and normal feature changes may occur without prior notice. Material changes to these Terms or to subscription pricing will be communicated separately in accordance with these Terms. You may terminate these Terms at any time by canceling your account on the Services.
You agree that Viel Chat, in its sole discretion and for any or no reason, may terminate your account or any part thereof. You agree that any termination of your access to the Services may be without prior notice, and you agree that Viel Chat will not be liable to you or any third party for such termination.
You agree to hold harmless and indemnify Viel Chat, and its subsidiaries, affiliates, officers, agents, employees, advertisers, licensors, suppliers or partners from and against any third party claim arising from or in any way related to your breach of the Terms, your use of the Services, your violation of applicable laws, rules or regulations in connection with the Services, or your User Content.
We respect the intellectual property rights of others and expect our users to do the same. In accordance with applicable copyright laws, we will respond expeditiously to claims of copyright infringement committed using the Services if such claims are reported to us.
These Terms and any action related thereto will be governed by the laws of England and Wales without regard to its conflict of laws provisions. Any dispute or controversy arising out of, in relation to, or in connection with these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms, together with our Privacy Policy, constitutes the entire agreement between the parties relating to the Services and all related activities. These Terms shall not be modified except in writing signed by both parties or by a new posting of these Terms issued by us. If any part of these Terms is held to be unlawful, void, or unenforceable, that part shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
If you have any questions about these Terms of Service or if you wish to make any complaint or claim with respect to the Services, please contact us at contactus@viel.chat.
Our registered office address is: 11a Front Street, Monkseaton, Whitley Bay, United Kingdom, NE25 8AN.