Security Policy

Security Overview

At Viel Chat, operated by Viel UK Limited (Company number 17036811), security is our top priority. We implement comprehensive security measures to protect your data, conversations, and privacy. This document outlines our security practices and commitments.

Data Encryption

Encryption in Transit

All data transmitted between your device and our servers is encrypted using TLS 1.3, the latest and most secure encryption standard. This ensures that your conversations cannot be intercepted or read by third parties.

Encryption at Rest

All stored data, including your conversations and personal information, is encrypted at rest by our cloud infrastructure providers. This ensures that stored data remains protected even in the event of physical media compromise.

Authentication & Access Control

We implement robust authentication and access control measures:

• Strong password requirements and hashing
• Session management and timeout controls
• Secure authentication through trusted OAuth providers
• Role-based access controls
• Regular access reviews and audits

Infrastructure Security

Cloud Security

Our infrastructure is hosted on secure, enterprise-grade cloud platforms with built-in security features including:

• DDoS protection and mitigation
• Network isolation and segmentation
• Intrusion detection and prevention
• Regular security updates and patches

Monitoring & Logging

We maintain comprehensive monitoring and logging systems to detect and respond to security threats:

• Real-time security monitoring
• Automated threat detection
• Comprehensive audit logs
• Incident response procedures

Privacy Protection

We protect your privacy through:

• Data minimization - we only collect what we need
• Purpose limitation - data is used only for intended purposes
• User control over data sharing and visibility
• Regular privacy impact assessments

Compliance & Standards

We adhere to industry security standards and best practices:

• Security practices aligned with SOC 2 principles
• Security management practices informed by ISO 27001 standards
• GDPR compliance for EU users
• Periodic security reviews and assessments

Incident Response

In the unlikely event of a security incident, we have established procedures to:

• Immediately assess and contain the threat
• Notify affected users within 72 hours
• Coordinate with security experts and authorities
• Implement additional security measures
• Conduct post-incident analysis and improvements

Security Reporting

If you discover a security vulnerability or have concerns about our security practices, please report it to us immediately. We take all security reports seriously and will investigate promptly.

Reporting Security Issues

We welcome security researchers, ethical hackers, and technology enthusiasts to participate in our responsible disclosure program. We provide safe harbor for security testing conducted in good faith and may offer rewards for vulnerability discoveries based on severity and potential impact.

If you discover a security vulnerability, please report it immediately to contactus@viel.chat. Include:

• A detailed description of the vulnerability
• Clear steps to reproduce the issue
• Any relevant screenshots, logs, or proof-of-concept code
• Potential impact assessment
• Your contact information for follow-up

We commit to:

• Acknowledging receipt within 1 business day
• Working with you to validate and resolve the issue
• Giving appropriate credit if desired

We value the security community's contributions in keeping Viel Chat secure. All legitimate reports will be thoroughly investigated and addressed with appropriate urgency.

Our Security Practices

Data Protection

• All data is encrypted in transit using TLS
• We collect only essential user information, adhering to data minimization principles
• User data is stored securely with appropriate access controls

Authentication

• Industry-standard authentication protocols
• Secure authentication through trusted OAuth providers
• Secure session management

Infrastructure

• Regular security audits and assessments
• Regular security updates and patches
• Monitoring for suspicious activities

User Responsibilities

To help maintain the security of your account:

• Use secure authentication providers you trust
• Keep your OAuth provider account secure with strong passwords and two-factor authentication
• Never share access to your authorized Viel Chat sessions
• Report suspicious activities immediately

Security Updates

We may update this Security Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page.

Limitation

While we implement industry-standard security measures to protect your data, no method of transmission or storage over the Internet is completely secure. We cannot guarantee the absolute security of your data but are committed to protecting it to the best of our ability.